Privacy Policy

Effective Date: 1 January 2026 | Last Updated: 9 May 2026

Earth Tribe Inc (“Earth Tribe,” “we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of information shared with us through our website earthtribe.in, our enquiry forms, and other communication channels.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights in relation to it. By accessing our website or submitting any information to us, you agree to the practices described in this policy.

1. Who We Are

Earth Tribe Inc is a business-to-business (B2B) company providing promotional merchandise sourcing, POSM fabrication, corporate gifting, and branded customisation services across India.

Registered Office: P-27, Second Floor, Office No. 3, Malviya Nagar, New Delhi – 110017, India

Contact Email: [email protected]

Contact Phone: +91 93110 61001

2. Information We Collect

Information you provide directly

Full name and designation
Company name and industry
Official business email address
Mobile or phone number
Project requirements, quantities, timelines, and budget details
Artwork, brand guidelines, logos, and design files uploaded or emailed to us
Messages and correspondence through our contact form, email, or WhatsApp

Information collected automatically

Browser type and version
Device type (desktop, mobile, tablet)
Pages visited and time spent on pages
Referring website or search query that led you to our site
IP address (anonymised where possible)

We do not collect payment card information. All payment discussions occur offline through direct communication.

3. How We Use Your Information

We use the information you provide for the following legitimate business purposes:

Responding to enquiries: To review your project requirements, prepare quotations, recommend suitable products, and respond within our standard response time
Project execution: To source, customise, produce, and deliver products in accordance with your instructions and approved specifications
Business communication: To send project updates, dispatch notifications, artwork approvals, and other transactional communications related to your order or enquiry
Catalog access management: To verify your registration, activate your catalog access, and manage your account on our platform
Marketing communications: Where permitted under applicable law, to send product updates, new arrivals, seasonal promotions, and corporate gifting insights relevant to your business role. You may unsubscribe at any time by notifying us in writing.
Business records and compliance: To maintain records of transactions, artwork archives, and correspondence for operational, accounting, and legal compliance purposes
Website improvement: To analyse aggregated, anonymised usage data to understand how visitors use our website and improve its content

4. Artwork, Brand Assets, and Intellectual Property

When you submit artwork, logos, trademarks, brand guidelines, or other proprietary creative materials to Earth Tribe Inc for the purpose of customisation and production, we treat these as confidential client assets.

We use submitted materials solely for the production of your order and related pre-production activities (sampling, artwork proofing, dieline preparation)
We do not share, publish, sell, or reproduce your brand assets for any purpose other than fulfilling your instructions
Submitted artwork and design files may be retained in our records for a reasonable period to facilitate repeat orders, reorder matching, and quality continuity — unless you request deletion in writing
You represent and warrant that you have full rights to all materials submitted. Please refer to our Terms & Conditions for the complete IP warranty and indemnification provisions

5. How We Share Your Information

We do not sell, rent, or trade your personal or business information to third parties.

We may share limited information with trusted service providers on a need-to-know basis:

Manufacturing and supply partners: Product specifications (not personal data) shared with vendors for production purposes
Logistics and delivery partners: Name, address, and contact number shared for delivery coordination
Technology service providers: Website hosting, email delivery, and analytics platforms — all operating under appropriate data processing agreements
Legal and compliance: Where required by applicable Indian law, court order, or regulatory authority

6. Data Retention

We retain your information for as long as is necessary for the purposes described in this policy, or as required by applicable law:

Enquiry and quotation records: Retained for up to 2 years from the date of last communication
Order and transaction records: Retained for a minimum of 7 years for accounting and compliance purposes under Indian law
Artwork and design files: Retained for up to 3 years from the date of last order to facilitate reorders, unless deletion is requested earlier
Website analytics data: Retained in anonymised, aggregated form indefinitely for business analysis
Newsletter subscribers: Retained until you unsubscribe or request removal

You may request deletion of your personal information at any time (see Your Rights, Section 9), subject to our legal retention obligations.

7. Cookies and Website Tracking

Our website uses cookies and similar tracking technologies to improve your browsing experience and to analyse website traffic.

Types of cookies we use

Essential cookies: Required for the website to function correctly — login sessions, form submissions, and security tokens
Analytics cookies: Google Analytics or similar tools to understand visitor behaviour in aggregated, anonymised form
Preference cookies: To remember your language, region, or display preferences

You can control cookie settings through your browser. Disabling certain cookies may affect the functionality of our website, including catalog login features. We do not use cookies to track individuals for advertising purposes or to build personal marketing profiles.

8. Security of Your Information

We implement reasonable technical and organisational security measures to protect the information you share with us, including:

SSL/TLS encryption on all data transmitted through our website
Access controls limiting who within our team can view client information
Secure email communication for artwork and order details
Regular security updates to our website platform and hosting environment

While we take all reasonable precautions, no digital system can guarantee absolute security. We cannot be held responsible for unauthorised access resulting from circumstances beyond our reasonable control. We encourage you to use official business email addresses when communicating sensitive project information.

9. Your Rights

You have the following rights in relation to the personal information we hold about you:

Right to access: You may request a copy of the personal information we hold about you
Right to correction: You may request correction of inaccurate or incomplete information
Right to deletion: You may request deletion of your personal information, subject to our legal retention obligations
Right to withdraw consent: Where we rely on your consent for marketing communications, you may withdraw it at any time by emailing us or clicking “unsubscribe” in any marketing email
Right to object: You may object to processing of your personal information for direct marketing purposes

To exercise any of these rights, please contact us at:
Email: [email protected] | Phone: +91 93110 61001

We will respond to all requests within 30 days. We may need to verify your identity before processing your request.

10. International Clients and Cross-Border Data

Earth Tribe Inc operates in India and processes all data in accordance with applicable Indian law, including the Information Technology Act, 2000 and the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

If you are located outside India — including in the European Union, United Kingdom, United States, or other jurisdictions — please be aware that by submitting information to us, you consent to its transfer and processing in India under the terms described in this policy.

For clients in GDPR-regulated jurisdictions (EU/UK): We process your business contact information on the basis of legitimate interests (responding to your business enquiry) or contract performance. We do not engage in automated decision-making or profiling. You retain all rights described under GDPR in addition to those listed in Section 9 above.

11. Third-Party Links

Our website may contain links to third-party websites, platforms, or resources (for example, WhatsApp, Google Maps, or industry publications). These links are provided for convenience only. Earth Tribe Inc has no control over the content or privacy practices of third-party websites and accepts no responsibility for them. We recommend reviewing the privacy policy of any third-party site you visit through a link on our website.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational procedures. The updated version will be published on this page with a revised “Last Updated” date. For material changes that significantly affect how we use your information, we will notify active clients or registered catalog users by email where reasonably practicable. Continued use of our website after the publication of a revised policy constitutes your acceptance of the updated terms.

13. Contact Us Regarding Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your information, please contact us:

Earth Tribe Inc

P-27, Second Floor, Office No. 3, Malviya Nagar, New Delhi – 110017, India

Email: [email protected]

Phone: +91 93110 61001 / +91 11 4105 1726

WhatsApp: +91 93110 61001

Business Hours: Mon – Sat, 10:00 AM – 8:00 PM IST

We are committed to resolving privacy-related concerns promptly and transparently.

This Privacy Policy is governed by the laws of India. Any disputes arising in connection with this policy shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.

For our Terms & Conditions, please visit: earthtribe.in/terms-conditions/